RETURN AND EXCHANGE POLICY

Thank you for shopping at Afterglow (afterglowtreatments.com)
If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS & REFUNDS:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. You can send the item you consider defective to:

Soho Suites KLCC
A2-13A-02
Jalan Perak
50450, Kuala Lumpur
Malaysia

Exchange or Store Credit
must be exchanged within 30 days of purchase
TO RETURN OR EXCHANGE YOUR PURCHASED PRODUCT PLEASE PROVIDE THE FOLLOWING:

ONLINE PURCHASES
For items purchased at Afterglow (afterglowtreatments.com) website, please provide the following:
1. complete an Online Returns Form;
2. provide original proof of purchase;
3. ensure the product is in original, undamaged, unopened packaging and resalable condition;
4. any promotional gifts included with the purchased product, in undamaged and unopened packaging;
5. ensure that your product is returned within 7 days of submitting the Online Returns Form;

FREQUENTLY ASKED QUESTIONS
How long does it take to process a refund?
Store refunds are processed immediately; however it can take up to 3 – 5 days for your bank to clear the funds back to your account.
Online refunds may take up to 2 weeks to be processed. This is due to the extenuated timing for return shipping and handling.

What if I receive a product as a gift, but I would like to change it for something else?
Please contact for assistance at (+60321818985), or email (afterglowtreatments@gmail.com).

What if my product is damaged or faulty?
In the unlikely event that you receive an item that is incorrect or faulty, we will happily organize a replacement once the original item has been returned.

What if I return a product one day after the 7 or 30-day term, but there was a public holiday during the period? Does the holiday count as a “day”?
“Days” mean calendar days, which includes weekends and public holidays.

How will my refund be processed?
A refund payment will be processed according to the original tender method.

CONTACT CUSTOMER SERVICE
Please feel free to contact our Friendly Team on (+60321818985), or email (afterglowtreatments@gmail.com).